What Are We Doing at The Redwood for Updated Cleaning Protocols?
Updated Policies 8/4/2021 – Based on our updated policies we have been cleared by Humboldt County Health to open to all guests. We look forward to welcoming you back to The Redwood.
We were always clean, and in the face of the coronavirus, we’re enhancing our procedures for your safety. You should have confidence when you book a stay at our hotel that we are doing everything we can to have accommodations ready for you. We are closely monitoring the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures with The Redwood and our team.
Do not hesitate to ask us any questions. We are here for your comfort and safety.
Alicia, Hotel Steward
Jeff, Head Lumberjack
What Can You Expect From Us
Healthy Team Members
Wearing Masks Indoors
Clean Environments
Handy Safety
What We Ask of You
Wear a Mask Indoors
Social Distancing to Your Comfort Level
Q: What is Happening In The Lobby?
- Lobby is open 24 hours daily
- Coffee is always available in the lobby
- Outside and lobby seating available
- All key cards sanitized between uses
- Hand sanitizer available for use at the front desk and in common areas
- The lobby is sanitized multiple time per day
Q: How Are We Cleaning The Rooms?
- Doors and handles sanitized daily
- We us an ozonated water system to safely sanitize your room and contents, click here for details on the Tersano cleaning system
- All linens are dried at 200℉ for sanitization
- All exterior common areas sanitized daily
- Extra linens & pillows have been removed and we can deliver to your room upon request
- Housekeeping service will not enter your room while you are present and we will offer service for guests staying upon request
- Please let us know of any issues or concerns
Q: What is Food Service in the TR Canteen?
- Breakfast service daily, 6 am – 9:30 am. List of available breakfast items are provided at check-in.
- Place your breakfast order with our front desk team by 11 pm, the night before your service
- To-go breakfast: brown bag breakfast you can eat wherever you like.
- In-house breakfast: can be eaten outside, in the lobby or in your room
- Additional breakfast items available for purchase, breakfast sandwiches!
- When preparing your food we always wear gloves and masks to ensure your safety and our teams
- Our kitchen is sanitized multiple times each day and during service
Q: Can You Get Food and Drinks in the Snack Shack?
- Snacks for purchase in the lobby include hot foods & drinks!
- Local beer, California wine & Humboldt Distillery products for purchase
- Self-serve coffee & tea always available
- Fruit-infused water is free in the lobby
Q: Can I Buy Local Items in the TR Mercantile?
- Local items available for purchase
- Tote bags, pens & mugs, oh my!
- Need a distraction or to relax? Books and puzzles, too
- Take a piece of Humboldt and The Redwood home!
- Check out some of our great merchandise here
Q: Any Other Things I Need to Know?
- The pool is currently open
- Common areas sanitized more frequently including Launderette and Cubicle
- Free books in the lobby… sanitized between bibliophiles! And you’re always welcome to take any book on the road with you
- Games available for use too! Sanitized between uses
- Picnic tables open in the back courtyard
